mpocash Casino & Sportsbook Data Care

This page describes what we collect when you use mpocash and how we keep that data protected. We at mpocash handle your personal information with care, following standard security practices and applicable data-protection law. Our commitment is to be transparent about what we do with your account details, payment records, and activity logs.

When you sign up on mpocash, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or place a wager during Liga 1 or Champions League markets, we collect and store certain data. We use that data to verify your identity, process your transactions, prevent fraud, and comply with applicable regulations. Our services are available only where local law permits.

We do not sell your data to third parties for marketing. We do share information with payment processors, fraud-detection vendors, and legal authorities when required by law. This policy explains each category of data we collect, how long we keep it, and what rights you have.

What We Collect on mpocash

Account and identity data

We collect your full name, email address, phone number, date of birth, and residential address when you register on mpocash. We also collect government-issued ID details (passport, national ID, or driver's license) during account verification. This information is required to comply with anti-money-laundering rules and to confirm you are of legal age in your jurisdiction.

Payment and transaction records

We record every deposit and withdrawal you make on mpocash. When you fund your account using DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we log the transaction ID, amount, timestamp, and payment method. If you use a bank transfer via mobile banking, local payment, online payment, or e-wallet virtual account, we store your bank details (account number and holder name) for reconciliation. We keep these records for at least five years to satisfy regulatory requirements.

Betting and gaming activity

We log your wagers, game selections, and session timestamps. This includes which football markets you viewed (Liga 1, Piala AFF, Champions League), which live-dealer tables you joined, and which slot or esports titles you played. We use this data to detect unusual patterns, prevent fraud, and calculate your account balance accurately.

Device and connection data

We collect your IP address, browser type, operating system, and device identifier. We also log cookie identifiers and session tokens. This helps us secure your account, detect unauthorized access, and troubleshoot technical issues.

KYC verification

Know-Your-Customer checks we perform to confirm your identity and prevent fraud.

AML compliance

Anti-Money-Laundering rules we follow to detect suspicious transaction patterns.

Session token

A temporary identifier we issue when you log in; it expires when you log out or after inactivity.

Our mpocash Data Policy

How we use your data

We use your personal information to operate mpocash, process your deposits and withdrawals, verify your identity, and prevent fraud. We also use it to send you account notifications (login alerts, withdrawal confirmations, promotional updates if you opt in). We do not use your data to build marketing profiles or sell to advertisers. Our servers may sit outside your jurisdiction; we apply the same security standards regardless of location.

Third-party processors

We share your data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to complete transactions. We also work with fraud-detection vendors and identity-verification services. These vendors are contractually bound to keep your data confidential and use it only for the services we request.

Your rights

You have the right to request a copy of the data we hold about you. You may ask us to correct inaccurate information or delete your account and associated records (subject to legal retention requirements). To exercise these rights, contact our support team via the channels listed below. We will respond within a reasonable timeframe.

Cookies and tracking

We use cookies to keep you logged in, remember your preferences, and analyze how you use mpocash. Most cookies expire when you close your browser; some persist for up to one year. You can disable cookies in your browser settings, but this may limit your ability to use mpocash fully. We do not use third-party tracking pixels or cross-site cookies.

Data retention

We keep your account data for as long as your account is active. After you close your account, we retain transaction records for five years (to comply with financial regulations), then delete personal identifiers. Fraud-investigation records may be kept longer if required by law.

Contact mpocash

If you have questions about how we handle your data on mpocash, or if you wish to exercise your privacy rights, reach out to our support team. We are available via email and in-app messaging. We do not offer phone support at this time, but we aim to respond to all inquiries within a standard business window. Users are responsible for verifying that access and use of mpocash comply with their own jurisdiction's regulations. Our services are available only where local law permits.